Troubleshooting

1) The option to print in Windows Photo Viewer is greyed out.

Due to the large size and number of hi-res images in bundles and mega packs, they're delivered as zip folders which have to be downloaded to a computer and "unzipped" in order to use the files.

In order to access your art files from a zip folder you downloaded, simply double click on it, and you should then see your printable art files! Next, highlight all of them and move them to a folder on your desktop (or wherever you'd like to save them), and you're all done! Now you can print and enjoy them :-)

2) Files won't download to a phone or mobile device.

Due to the large size and number of hi-res images in bundles and mega packs, they're delivered as zip folders which have to be downloaded to a computer and "unzipped" in order to use the files (as much as I LOVE my iOS devices, they can't handle zip folders).

3) An error appears in Windows Photo Viewer saying an image has been moved or renamed.

This happens if you use a program called 7zip to try and unzip zip folders on a Windows computer. If you use the "Extract" command in 7zip, though, it should unzip in a way that Windows understands and you should be able to access from the location you choose to extract them to. If you simply double-click on a file from within 7zip, though, you'll receive this error message. 
 
Note: Macs and Windows both unzip zip files natively, so you don't need any third-party software, like 7zip for example, to access your files. Simply right-click on the zip file and select "Open with -> Windows Explorer" and then highlight all of your images and move them to a folder on your desktop (or wherever you'd like to save them), and you're all done! Now you can open, print, and enjoy them :-)
 

4) The blue "Download Now" button doesn't appear when I go to my download link.

First, try your download link from a different browser. If the option to download your art is still not appearing, empty your browser's cache and reload the page.

Still having issues with your download? Email me directly at kenny[at]dreambigprintables[dot]com and I'll get you squared away asap!

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